Terry joined Alternative Design in June 2010. He is responsible for the overall quality of all products supplied by the company, as well as quickly resolving any issues that may arise after the product is delivered. Terry manages Alternative Design’s Quality, Service, Purchasing, and Shipping departments, as part of our total quality initiative of ensuring a superior product and customer experience from the beginning to end of the project. He is also trained in ISO 9001. Terry’s background includes 25 years in manufacturing, primarily in the making of electro-mechanical products. His experience is in the production, quality assurance and customer service functions. In his five years with the company, Terry has implemented several programs within manufacturing and early quality inspections. These programs have significantly increased the caliber of products being shipped as well as reducing warranty claims.